2021 marks an important milestone for Bar Code Depot as we celebrate 25 years in business. As we think back to all the great memories over the years, we reflect on our valuable customers and our relationships with them that have gotten us to where we are today. When Bar Code Depot was founded in 1996 by Gary Hardesty, he was only 35. Still, he had a vision for a service company that would put the customer first. 25 years later, Bar Code Depot has helped thousands of customers with either repairs, refurbs, or new equipment sales.
We understand our customers have a choice to work with whoever they like, and they choose to work with us, and for that, we are truly grateful. We are delighted when we find a customer that has worked with other companies like ours in the past, and they tell us they feel valued and important when they work with us.
There have been multiple situations throughout our existence as a company that have tested us like last year with COVID-19. 2020 was filled with uncertainty and it was definitely an unprecedented year with ever-changing challenges that made every company have to pivot in their decision making. Luckily, we made it through and we feel that we are even stronger now as a company for facing these challenges. We were lucky to be considered an essential company helping the supply chain thrive. As you already know last year was a chaotic nightmare for most logistics companies as people scrambled for necessities like toilet paper and cleaning products.
Superior Service in Practice
One part of being a customer-centric company like Bar Code Depot is we are always thinking of ways to separate ourselves from the competition from a customer experience standpoint. Last year, we made our own in-house hand sanitizer made from essential oils to send to our customers. We also thoroughly cleaned equipment before and after it came into our lab. We are constantly trying to deliver peace-of-mind to our customers.
We understand warehouse managers and warehouse professionals, in general, are under a lot of pressure to make sure their warehouses are running at maximum efficiency. Our goal is to help alleviate some of that pressure by giving them the peace-of-mind that their equipment will be repaired right the first time and on time. We understand our customers rely on our expertise in certain areas, so they know we are always just one call away no matter the time.
As we look forward to serving our customers for another 25 years we reflect on our previous successes and even failures to learn how to better serve future generations of warehouse professionals. We hope you will be apart of our future and we look forward to serving you soon.