Honeywell CK65 Repair Guide

Barcode Depot | Honeywell CK65 CS Handheld Computer

The Honeywell CK65 Mobile Computer is a rugged, ultra-reliable Android-based device built to streamline workflows in demanding environments like warehouses, logistics centers, and manufacturing operations. With its long-lasting battery life, enhanced drop protection, and broad scanning capabilities, the CK65 is engineered for continuous productivity. Whether you’re scanning barcodes, tracking assets, or managing inventory, this versatile device is a trusted tool for mobile workforces.

But even industry-leading hardware like the CK65 can experience performance issues or physical wear over time. When that happens, it’s important to know whether you can resolve the issue yourself—or when to call in a trusted repair expert like Bar Code Depot.

CK65 Repair and Troubleshooting

Before you send your device in for service, try these essential troubleshooting steps to resolve common CK65 problems.

Wi-Fi & Network Connection Issues

If your CK65 loses Wi-Fi connection:

  • Move closer to an access point to reestablish signal.
  • Ensure the device is not in Airplane Mode.
  • Restart the CK65 or toggle Wi-Fi off and back on again.
  • Forget the network and reconnect, re-entering credentials if needed.

If the CK65 remains “connected” but isn’t transferring data:

  • Confirm that the router/AP is active and linked to your host system.
  • Verify the correct SSID and security settings are being used.
  • Check for IP conflicts or DHCP server issues.

Tip: Frequent disconnection may point to a faulty antenna or outdated firmware. Contact a repair professional if the issue persists.

Barcode Scanner Not Working

If the scanner doesn’t activate:

  • Confirm that DataWedge is enabled and scanning is set up correctly.
  • Try adjusting your scanning angle or distance.
  • Check if the hardware scan trigger is disabled in settings:

Go to Settings > Honeywell Settings > Scanning > Internal Scanner to verify scan settings.

If barcodes are not being read:

  • Try scanning a known good barcode for comparison.
  • Clean the scanner window using a non-abrasive cloth and isopropyl alcohol.
  • Ensure the correct symbologies are enabled for your workflow.
  • Reboot the device and test the scanner in ScanDemo to isolate the issue.

Touchscreen or Display Malfunctions

If the screen is unresponsive:

  • Restart the CK65.
  • Try cleaning the screen surface with a dry microfiber cloth.
  • Recalibrate the touch panel if available in the settings.

If the display is black:

  • Try a cold reboot: Hold the Power + Volume Up button for 10 seconds.
  • Remove and reinsert the battery.

Device Freezes or Won’t Boot

If the CK65 is frozen:

  • Try a soft reset by holding the Power button until the screen goes black.
  • For a hard reset, press and hold Power + Volume Down until the Honeywell logo appears.

If the device fails to start:

  • Make sure the battery is charged or try another known-good battery.
  • Boot into Recovery Mode and wipe the cache partition.

Battery Not Charging or Draining Quickly

Battery not charging:

  • Check if the LED light blinks red/amber – this indicates a charging fault.
  • If the LED glows amber steadily, the battery may be outside the allowable charging temperature (5 °C to 35 °C / 41 °F to 95 °F).
  • Inspect the charging contacts for corrosion or debris.

Battery drains too fast:

  • Disable unnecessary background apps.
  • Reduce screen brightness and enable battery-saving mode.
  • Replace with a new battery if charging cycles exceed 300–500 uses.

When to Call the Pros

Some issues—such as mainboard failures, scanner lens damage, charging port wear, or water damage—require professional repair and parts replacement. If you’ve tried the above steps and your Honeywell CK65 is still not performing properly, it’s time to call the experts.

✅ Need Help? Contact Bar Code Depot Today.

We specialize in Honeywell CK65 repair services and provide:

  • Board-level repairs
  • Scanner and display replacements
  • Battery and port replacements
  • Software troubleshooting
  • Quick turnarounds & affordable rates

📞 Call us now at 706-654-9090
📩 Or fill out the repair request form on our website.

Bar Code Depot has been trusted since 1996 to keep warehouses running efficiently. From minor fixes to major overhauls, we’ve got you covered.

Start Your Repair Now